Terms of Service
Last updated: August 2026
About the service
Hamster Cut Clips offers online video editing. Customers share a footage link and tell us what they need through the website; our editors handle the rest. Pricing is calculated automatically from the video length you request.
Ordering and payment
Payment is required before work begins, per the flow shown at checkout (deposit or full amount, depending on the step). Payment is by PromptPay bank transfer with a slip attached for review. We don't currently accept credit cards or other payment methods.
Turnaround time
Turnaround depends on the package selected, counted from when payment clears and we have your complete footage and brief. If footage or details arrive later, or are incomplete, the timeline may extend accordingly.
Revisions
Each package includes a set number of free revisions, shown on that package's page. Need more than that? Reach out to your editor in the order's chat and we'll work something out case by case.
Cancellations
You can cancel an order yourself any time before paying. Already paid and need to cancel? Message us in chat. Staff can cancel a job at any stage before the final file is delivered; refunds are handled directly by our team on a case-by-case basis.
File delivery
Previews and final files are delivered through the website only. The final, unwatermarked file unlocks for download once payment is complete.
Ownership
Once payment is complete, you own the rights to the finished video. We keep the right to feature the work in our portfolio on this site unless you tell us you'd rather we didn't.
Limitation of liability
We do our best to deliver quality work on time, but we aren't responsible for indirect damages arising from use of the service. Please keep your own backup of your original footage.
Changes to these terms
We may update these terms from time to time as the service evolves. Continuing to use the service after an update means you accept the revised terms.
Contact
Questions about these terms? Reach us at [email protected].